TransferHub runs on three things: drivers who know the roads and the sites, vehicles kept in proper condition, and pick-ups that happen exactly when we said they would.
Keeping to that depends on planning. Every driver and every vehicle is scheduled around the bookings we hold for a given day, which is why accurate details matter so much at the point of booking: the right flight or ferry number, the exact address, and the true number of passengers. Tell us as soon as anything changes and your driver knows within minutes. TransferHub can only rearrange what it hears about in time, so please do not leave a change until the morning of your’ trip.
Where we are not told in time, the terms below apply. They are deliberately simple, and they are the same ones we quote in your booking confirmation.
- Cancel more than 24 hours before your pick-up time and you pay nothing at all.
- If you cancel less than 24 hours before your pick-up time, the booking is charged in full, because the vehicle and driver are already committed to you and cannot be offered to anyone else.
- Changes requested less than 24 hours before your pick-up time cannot be guaranteed. Ask us anyway, and we will do what the day allows.
Outside these windows, no refund is due.
Refunds are returned by the same method you used to pay. Where a payment provider charges a fee to process a refund, that fee is deducted from the amount returned.